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At Benicia Foundry & Iron Works we take great pride
in the quality and craftsmanship of
our products. Attention to design and construction is our priority.
We stand behind all our products 100% because we know they are built
to last for generations. That’s why we offer a lifetime guarantee.
It’s simple, if your Benicia product fails or breaks in any way,
simply get it back to us and we will fix it.
Ship
times range from 3 days to 4 weeks depending
on stock and item. All items are shipped via Fed ex freight,
transit time is 3-4 days. Fed ex will call the day
before delivery to set up appointment. We carefully inspect your order
prior to packaging. Upon delivery, please carefully inspect your order
and be sure to note any damages to cartons or merchandise on shipping
paper work. If for some reason your shipment is damaged please contact
customer service at 1-800-346-4645 and we will be happy
to arrange a return or exchange for you. We are always here to help.
Thanks
for shopping at BeniciaIronWorks.com. It is our top
priority to ensure the security and privacy of your transactions with
us. Any information gathered from you, including your name, email address,
mailing address, phone number and credit card number, is kept secure
and confidential. Benicia Foundry & Iron
Works uses this information solely for order fulfillment, billing
and shipping purposes. We will not share any information about you with
anyone else, under any circumstances.
Orders
placed on BeniciaIronWorks.com are completely secure
and our customer information is kept private. All credit
card and personal information provided to us is transmitted securely
using SSL encryption.
At Benicia Foundry & Iron Works, we take great
pride in the quality and craftsmanship of our products. Attention to
design and construction is our priority. We carefully inspect your order
prior to shipment. Upon delivery, please carefully inspect your order
and note any damages to cartons or merchandise on shipment paperwork.
If you receive damaged or defective merchandise, you may contact our
customer service department at (800) 346-4645 and we
will be glad to arrange a return or exchange for you. If you are not
satisfied with your purchase, you may return it within 30 days of receipt
for a refund (excluding shipping charges). To arrange a return, you
must contact our customer service department for a return authorization
before shipping item.
Benicia Foundry & Iron Works
Customer Service
2995 Bayshore Road
Benicia, CA 94510
Telephone: (800) 346-4645
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